No Fix, No Fee Guarantee

Professional Data Recovery
Service in Perth

Deleted files, failed hard drive, crashed SSD, corrupted USB? We recover your photos, documents, and data with a simple guarantee: if we cannot get your files back, you pay nothing.

WhatsApp Us Get a Free Assessment
No fix, no fee
Free diagnostic assessment
All storage types covered
Do You Recognise This?

Signs You May Have Lost Important Data

Data loss happens without warning. A single click, a power cut, a dropped laptop, or a failing drive can put years of photos, documents, and business files out of reach. These are the situations Perth customers bring to us most often. If any of these sound familiar, do not write off your data before speaking to us.

Files or Folders Accidentally Deleted
Emptied the recycle bin, deleted the wrong folder, or lost files after a Windows reinstall. Deleted data is often fully recoverable if you act quickly.
Hard Drive Not Detected or Not Spinning
Your computer no longer recognises the drive, or you can hear clicking, grinding, or no sound at all. Stop using it immediately and bring it in for assessment.
Drive Shows as Unformatted or Corrupted
Windows is asking you to format the drive before you can use it, or files appear with no names and garbled characters. Do not format. Your data is still there.
Laptop or PC Crashed and Will Not Boot
System failure after a crash, failed Windows update, or power cut. The operating system is gone but the underlying data on your drive is usually fully intact.
SSD or USB Drive Stopped Working
A USB flash drive, external SSD, or internal SSD is not being recognised or shows as empty. Flash storage failure requires specialist tools to recover successfully.
SD Card Not Readable or Shows Wrong Size
Camera or phone SD card that is not detected, showing incorrect storage size, or appearing empty after a card error. Photos and videos on SD cards are frequently recoverable.
Files Lost After a Virus or Ransomware Attack
Ransomware has encrypted your files or a virus has deleted them. Depending on the infection type, partial or full recovery may still be possible alongside virus removal.
Drive Making Unusual Noises
Clicking, beeping, or scraping sounds from a hard drive indicate mechanical failure. Turn the machine off immediately. Continuing to run a failing drive reduces the chance of successful recovery.
Act fast to protect your data
The single most important thing you can do after data loss is stop using the affected device immediately. Every read and write operation to the drive risks overwriting the files you are trying to recover. Do not attempt to copy files, run a scan, or reinstall Windows on the affected drive before speaking to us.

Our Process

What Happens from Drop-Off to Data Returned

Every data recovery job at FixMyPC Perth follows a careful, structured process. We assess first, quote second, and only begin recovery work with your explicit approval. Nothing happens to your drive without your knowledge and no payment is required if we cannot recover your files.

Free Diagnostic Assessment
We examine your drive or device at no charge to determine the nature of the data loss. This tells us whether it is a logical failure (software or file system issue), a firmware failure, or a physical mechanical failure. Each type requires a different recovery approach and carries a different success probability. We will tell you exactly what we found and what to expect before any work begins.
Fixed Price Quote Before We Start
Once the assessment is complete we give you a fixed price between $120 and $300 depending on the complexity of the job. You will know the exact cost before we touch anything. If you decide not to proceed, there is no charge. If we proceed and cannot recover your files, there is no charge.
Recovery Work Begins
With your approval we begin the recovery process using professional data recovery tools. For logical failures this typically involves scanning the drive with specialist software, rebuilding the file system, and extracting recoverable files. For physically damaged drives we work carefully within the constraints of the failure type. We never rush this stage as speed is less important than thoroughness.
Recovery Report and File Verification
Once recovery is complete we compile a full list of recovered files and verify that your key files are intact and readable. We will walk you through what was recovered before you pay anything. If critical files could not be recovered we will tell you honestly and discuss your options, including referral to a specialist clean-room facility for severe physical failures.
Data Transfer and Return
Your recovered data is transferred back to your working drive, a replacement drive, or an external storage device. We organise recovered files clearly so you can find everything easily. Where files have lost their original folder structure we organise them by type so photos, documents, and other file types are easy to locate.
Backup Advice and Prevention
Before you leave we take a few minutes to set up a basic backup solution so this never happens again. Most data loss is entirely preventable with a simple automatic backup. We will recommend the right approach for your situation, whether that is a local external drive backup, a cloud backup service, or both.
Everything included in your quoted price
Free diagnostic assessment
Fixed price quote before any work starts
Full professional recovery process
Recovery report and file verification
Data transfer to your working storage
Backup setup and prevention advice
Strict confidentiality throughout
No fix, no fee guarantee

What We Recover

Storage Types We Handle for Data Recovery in Perth

Different storage types fail in different ways and require different recovery techniques. We handle every common storage format used in home computers, laptops, and external devices. Below is a full breakdown of what we can recover from and what to expect for each type.

Solid State Drives (SSD) Internal laptop and desktop SSDs. Logical failures and accidental deletion are typically recoverable. Physical NAND failures are complex but often partially recoverable. Fast assessment turnaround.
Logical and physical
USB Flash Drives Not detected, showing as empty, or physically damaged USB drives. Flash chip extraction possible for severely damaged cases. Recovery rate varies by failure type.
Logical and physical
Android Phone Internal Storage Deleted photos, contacts, or messages from Android devices, or data recovery after factory reset. Recovery depends on device model and Android version. Assessment required first.
Android devices
RAID and NAS Arrays Small business RAID arrays and network-attached storage. RAID 0, 1, and 5 configurations assessed. Complex jobs quoted individually after a thorough initial assessment.
Quoted individually
Not sure if your storage type is covered? Message us on WhatsApp with a description of your device and what happened. We will tell you honestly whether recovery is likely and what to expect before you make the trip.

Why FixMyPC Perth

Why Perth Locals Trust Us With Their Irreplaceable Data

Data recovery is not a job where you want to take chances. The wrong tool, the wrong technique, or simply continuing to use a failing drive can make recovery impossible. Here is why Perth customers choose FixMyPC Perth over chain stores and generic repair shops.


Transparent Pricing

Data Recovery Pricing in Perth

Our pricing reflects the complexity of the job. Simple logical recovery on a functioning drive is at the lower end. Physically damaged drives, heavily corrupted storage, or complex RAID arrays are at the higher end. Every price is quoted before we start and the no fix, no fee guarantee applies to every job.

USB and SD Card Recovery Flash drive or memory card that is not detected, showing as empty, or corrupted after an error. Photo and video recovery included.
From $120
SSD and Flash Recovery Solid state drives or flash storage not detected or showing corruption. Recovery complexity varies by failure type and chip configuration.
$150 to $280
Combined Recovery and Virus Removal Data recovery alongside full virus and malware removal completed in the same job. Discounted combined rate applied.
Combined rate
No fix, no fee guarantee applies to every job above. If we cannot recover your data, you pay nothing. The diagnostic assessment is always free. All prices include GST.

Real Perth Customers

What Our Customers Say About Our Data Recovery Service

Data loss is stressful. Here are a few words from Perth locals who trusted us with files that could not be replaced.

★★★★★

My external hard drive fell off the desk and stopped working. I had five years of family photos on it and thought everything was gone. Ali recovered almost all of them. I was absolutely relieved. Worth every cent.

Karen L. — Willetton
★★★★★

My laptop died after a Windows update went wrong. I needed the files for work urgently. Dropped it off in the morning and had all my documents back by the afternoon. Incredibly fast and professional.

Michael T. — Canning Vale
★★★★★

I accidentally formatted a USB with years of business records on it. Was told by another shop it was impossible to recover. FixMyPC got back nearly everything. No charge for the assessment and honest the whole way through.

Sandra W. — Cockburn Central
★★★★★

Hard drive started clicking and I panicked. Brought it in straight away. They assessed it for free, told me exactly what was going on, and recovered the most important files. Straight shooters and genuinely helpful.

Robert H. — Thornlie
See more reviews. Read what Perth locals say about our service on our Reviews and FAQ page, or check us out directly on Google.

Where We Serve

Data Recovery for Perth Southern Suburbs

Our workshop is in Canning Vale and we serve all nearby suburbs for drop-off data recovery. Time matters with data loss, so if you are in the southern suburbs we can often assess your drive the same day you bring it in. Message us before making the trip and we will confirm availability.

Canning Vale Cockburn Central Willetton Thornlie Gosnells Armadale Jandakot Winthrop Murdoch Bull Creek Huntingdale Langford Beckenham Kenwick Maddington Southern River Byford Forrestdale
Outside these suburbs? For simple logical recovery cases we may be able to assist remotely if the drive can be accessed over a network. Message us to confirm whether your situation qualifies.

Prevention

How to Protect Your Data and Avoid Losing It Again

The best data recovery job is the one you never need. After every recovery job we take the time to help you set up a proper backup strategy so this situation does not happen again. Here is what we recommend to every Perth customer.

Use the 3-2-1 backup rule. Keep three copies of your important data, on two different types of storage, with one copy kept offsite or in the cloud. For most home users this means your computer, an external hard drive, and a cloud backup service such as Google Drive, OneDrive, or Backblaze. This covers you against drive failure, theft, fire, and accidental deletion simultaneously.

Enable automatic backups. Manual backups are rarely done consistently. Windows Backup, File History, and third-party tools like Macrium Reflect can back up your files automatically on a schedule without you needing to remember. We set this up for customers after every recovery job at no extra charge.

Do not ignore a drive that is behaving strangely. Clicking sounds, slow performance, frequent errors, or files disappearing are all early warning signs of drive failure. A drive that is failing but still functional is the best possible time to recover your data. Do not wait until it stops working entirely.

Invest in an SSD if you are still running an old hard drive. Mechanical hard drives have moving parts that wear out over time. An SSD upgrade eliminates most mechanical failure risk, makes your computer significantly faster, and provides much more reliable long-term storage. We combine data recovery with SSD upgrades regularly at a combined rate.

Keep your operating system and antivirus up to date. Viruses and malware remain one of the leading causes of data loss in Perth homes and businesses. Combined with regular backups, keeping your machine protected with proper antivirus software removes the most common preventable data loss risk. Read more about virus and malware removal if you suspect an active infection.


Common Questions

Frequently Asked Questions About Data Recovery in Perth

Data recovery at FixMyPC Perth is priced between $120 and $300 depending on the complexity of the job. Simple logical recovery cases such as accidentally deleted files from a functioning drive sit at the lower end. Physically damaged or mechanically failed drives require more specialist work and are priced toward the higher end. We always give you a fixed price after the free assessment and before any recovery work begins. If we cannot recover your data, you pay nothing.
Our no fix, no fee guarantee means that if we assess your drive or device and find recovery is not possible, or if we attempt recovery and cannot retrieve your files, you pay nothing at all. The diagnostic assessment itself is always free. You only pay when we successfully recover your data. There are no partial charges, no assessment fees, and no charges for time spent on an unsuccessful attempt.
Most software-based logical recovery jobs are completed within 24 to 48 hours. Physically damaged drives or complex cases typically take 3 to 5 business days. We will always give you a realistic timeframe after the assessment so you know exactly what to expect. We do not rush the recovery process as thoroughness matters more than speed when your data is at stake.
Yes, in many cases. Drives that click, grind, or are not detected can still have data recovered depending on the nature of the mechanical failure. The most important thing is to stop using the drive immediately. Every additional operation on a failing drive risks further damage. Bring it in for a free assessment and we will tell you honestly what is recoverable and what the process involves before you commit to anything.
Yes, deleted photos from SD and microSD cards are frequently fully recoverable, particularly if the card has not had new photos taken on it since the deletion. The sooner you bring the card in the better, as new photos written to the card can overwrite the deleted files. Stop using the card immediately and bring it in. The assessment is free.
For desktop computers you can bring just the hard drive or SSD if you are comfortable removing it. For laptops, it is easiest to bring the whole machine as we extract the drive here as part of the assessment at no extra charge. External drives and USB devices just need the device itself. If you are unsure, bring the whole machine and we will handle everything.
We are always honest about the limits of what is achievable. Drives with severe physical platter damage, burns, or catastrophic head crashes may require specialist clean-room recovery which is beyond our in-workshop capability. For these cases we refer you to a specialist clean-room facility in Perth rather than attempt the job ourselves. Ransomware-encrypted files where no decryption key is publicly available may also not be recoverable. In all cases we tell you clearly what is and is not possible before you pay anything.
Your data is handled with complete confidentiality throughout the process. We do not access personal files beyond what is necessary to verify that recovery was successful. We do not retain copies of your data after the job is complete. Recovered data is returned to you and that is the end of our involvement. Your privacy is fully protected at every step.

Related Services

Data recovery is often the first step. Many customers combine their recovery job with an SSD upgrade to replace the failed drive, or bring in a machine that has both data loss and a virus infection. We handle all of it in one visit.

Running a business? We offer managed backup and disaster recovery as part of our business IT support packages. Automated daily backups, monitored storage health, and fast recovery if something goes wrong. From $149 per month with no lock-in contracts.
Think your data might be recoverable?

Drop off in Canning Vale for a free assessment. No fix, no fee. Price quoted before we start. No commitment required to find out what we can recover.