Signs Your Computer Has a Virus or Malware
Viruses and malware rarely announce themselves. They operate silently in the background, slowing your computer, stealing data, and causing damage while you work or browse. Here are the warning signs Perth customers most commonly bring to us. If you recognise any of these, your computer almost certainly needs a professional clean.
What We Do — Step by Step
We never guess. Every virus removal at FixMyPC Perth follows a structured process that ensures we find everything, remove it completely, and protect you from re-infection. Here is exactly what happens from the moment you drop off your machine to the moment you pick it up.
Every Type of Malware, Removed Completely
Malware is an umbrella term for any malicious software. Different types behave differently, require different removal techniques, and cause different kinds of damage. Our team has seen and removed every type of infection that commonly affects Perth home users and businesses.
* Ransomware: infection removal is included in the $140 fee. File decryption and recovery is assessed separately and quoted on a per-case basis.
Tech Support Scams . What to Watch Out For
Perth residents are frequently targeted by tech support scammers who use fake virus warnings to steal money or access. Knowing the difference between a real infection and a scam can save you hundreds of dollars.
- A pop-up says your PC is infected and tells you to call a 1300 or 1800 number
- A webpage locks your screen and claims to be "Microsoft" or "Windows Security"
- Someone calls you out of the blue claiming to be from Microsoft or Telstra saying your PC has a virus
- A pop-up asks you to download "security software" to remove a detected threat
- A warning appears in your browser that will not close, showing a phone number
Legitimate antivirus software and Microsoft never ask you to call a phone number. If you have clicked on one of these, do not call the number, do not download anything, and do not give anyone remote access to your PC. Message us and we will tell you whether any real action is needed.
Why Perth Locals Choose Us Over the Big Box Stores
You could take your PC to a large chain store. You would likely wait 5 to 10 business days, pay $150 to $250, and get your machine back with a generic report. Here is how we are different.
- Done in 2–4 hours. Most big chain stores make you wait 5–10 business days. We usually get your computer back to you the same day you drop it off.
- $140 flat fee. No surprises, no hidden extras. The price we quote is exactly what you pay.
- Free diagnostics. We scan your system and tell you exactly what’s wrong and how much it will cost before we do any work.
- Your files are safe. We don't delete your photos, documents, or personal files. If anything is ever at risk, we'll back it up first.
- 30-day warranty. If the same virus pops back up within 30 days, we’ll fix it again for free.
- Straight shooters. If your PC has other issues besides the virus, we’ll just tell you straight up. No hidden work, no unexpected bills.
- Remote repairs available. If it's a straightforward software issue, we can often fix it over the internet so you don't even have to leave home.
- Locals in Canning Vale. You are dealing with a real local business. Drop off in person and get a real person on the phone or WhatsApp.
Virus Removal Pricing. No Hidden Costs
We keep our pricing simple and transparent. You know the cost before we start — always. Below is our standard virus removal pricing alongside related services that are sometimes needed at the same time.
What Our Customers Say
We let our work speak for itself. Here are a few words from Perth locals we have helped get their computers clean and running fast again.
My laptop was absolutely crawling with pop-ups everywhere. Dropped it off in the morning and picked it up the same afternoon completely clean and running like new.
I was panicking because I got a ransomware message on my work PC. Ali explained everything clearly, removed the infection, and had me back up and running that afternoon. Absolute lifesaver. Highly recommend to anyone in the southern suburbs.
My kids' computer got infected with something and I was worried about the data. They checked everything first, told me exactly what was wrong, then cleaned it without losing a single file. Great service and really honest.
Very professional and transparent. Quoted me before doing anything, finished same day, and even called to explain what they found. The 30-day warranty gave me real peace of mind. Will definitely come back for any future repairs.
Virus Removal for Perth's Southern Suburbs
Our workshop is based in Canning Vale and we serve all surrounding suburbs for drop-off repairs. For software-only infections we also offer remote support Australia-wide — so if you are not nearby, we can still help you over a secure remote connection.
How to Avoid Getting Infected Again
The best virus removal job is the one that is the last one you ever need. After every clean we give you honest advice on staying safe. Here are the most important habits to build.
Keep Windows Update turned on. The majority of malware exploits known security vulnerabilities in Windows. When Microsoft releases a security patch, attackers immediately target every unpatched machine. Letting updates install automatically closes these holes before criminals can use them against you.
Use a real antivirus, not just Windows Defender. Windows Defender has improved significantly in recent years and is a reasonable baseline. But for better protection — especially against newer malware — a paid solution like Malwarebytes Premium, Bitdefender, or ESET provides real-time protection that catches threats Defender misses. We can recommend the right option without any sales pressure.
Do not download software from unknown websites. The majority of malware infections we see in Perth came through a free download — a cracked game, a free video editor, or a tool downloaded from a Google ad instead of the real website. If you are downloading software, go directly to the developer's official website. Be suspicious of any file that comes as a .exe from a site you do not recognise.
Be careful with email attachments. Phishing emails that pretend to be from Australia Post, the ATO, banks, or Telstra are the most common malware delivery method. If an email asks you to download or open an attachment and you were not expecting it, do not open it — even if it appears to be from someone you know. Call them to verify first.
Use a dedicated password manager. Credential-stealing malware often targets saved passwords in browsers. Using a password manager like Bitwarden (free) or 1Password keeps your passwords out of the browser's built-in storage and significantly reduces risk if you do get infected.
If you want a quick assessment of how secure your home or business setup is, ask us about our free 30-minute IT audit — we offer this to businesses across Perth's southern suburbs at no charge or obligation.
Frequently Asked Questions
Other Services We Offer in Perth
Virus removal is often just the starting point. Many customers find that while their PC is with us, it makes sense to combine services. Here are the most commonly paired repairs.
Drop off in Canning Vale or message us now. $140 flat fee. Same day. 30-day warranty. Free quote before we start.